AIRlert WIFI Gateway HUB — Care Alerts to WhatsApp, SMS, Pager & Nurse Call | No Subscription

The heart of a connected care system — and our own IP. The AIRlert WIFI Gateway HUB replaces the older IoT base station with a single unit that relays your wireless sensors, logs every event to the cloud, and raises the alarm across whatever channels suit your setup.

Free portal and app — no subscription. Manage everything from the AIRlert LIVE cloud portal and nurse-call app at live.airlert.co.uk: link multiple HUBs, review a full alert history, add or change recipients yourself, and choose which sensors each HUB listens to. The portal and app are free, with no subscription and no per-alert charge for the alerting itself.

One alert, delivered your way:

• On-site pagers (POCSAG) for staff on the floor
• WhatsApp and Telegram notifications — free over your existing internet
• App and desktop notifications on any Wi-Fi device
• SMS text to any mobile or landline handset — free within fair-use limits
• AI voice calls to landlines, mobiles or telecare services — free within fair-use limits
• Nurse-call trigger into an existing third-party nurse-call point (wired, no internet needed)

Open by design. The HUB connects outward to a growing range of systems — SmartHome platforms, cloud-based care systems, instant messengers (WhatsApp, Telegram) and telecare services. We publish an OpenAPI for integrators, and we're actively adding connections to more Alarm Receiving Centres (ARCs).

Every sensor, one system. Bed, chair and floor pressure mats, convulsion/seizure mats, fall-detection watches, door/window sensors, motion sensors, call buttons and GPS pendants all feed one log, one portal, one set of alert rules — roughly 300 m line-of-sight range across wards, assisted living and residential homes.

UK designed and manufactured in Devon · Used in NHS and local-authority care settings · ISO 9001, ISO 14001 & ISO 45001 certified · VAT relief available for eligible customers.

20 years of UK service: we help you choose the right sensor, match it to your nurse call system, and repair or adapt equipment for years after purchase — not just a box shipped, but ongoing support for the life of the kit.

See it working

Three minutes, following one alert from the bed sensor firing at two in the morning through to the carer responding and the loop closing. It shows why nobody in the care loop has to install anything: a landline hears the alert read out by an AI voice, and family on WhatsApp, a neighbour on SMS and the office on Telegram all get a Responded button.

• Open the portal: live.airlert.co.uk
• Get the AIRlert LIVE app for Android: on Google Play
• Full guide and an interactive walkthrough: Mobile software and apps

Setting up the HUB

1. Put it on the Wi-Fi. The HUB raises its own Wi-Fi captive portal. Connect to it from a phone or a laptop, pick your network, enter the password. Nothing to install for this step.
2. Link it to your account. Sign in at live.airlert.co.uk, pair the HUB, name the location and add the people who should be told.
3. Choose which sensors it listens to (optional). A USB lead to a PC and our free tool lets you narrow the HUB to particular sensors, useful when it triggers a nurse-call point and you want falls and low-battery warnings passed on but not everything else.
   Free PC HUB application for changing settings via USB (FP Hub Programmer GUI v2)
4. Updates come to you. Firmware is delivered over the air from the portal, so a HUB in a house or on a ward does not need a visit to stay current.

What the portal does

The portal is where the system is set up and where the history lives. It runs in any browser, on a phone, tablet or desktop, and it is free with the HUB.

• The LIVE board. Every event as it lands, newest first, colour coded by urgency, with one tap to respond.
• Who gets told, and how. Each contact is set up once with the channel that suits them: voice call, SMS, WhatsApp, Telegram, email, pager or the app. Different people can be on different channels for the same alert.
• Rules you control. Hold an alert for a few minutes before it escalates, set quiet hours, decide which sensors alert whom, and add a second person if the first does not respond.
• Traffic lights. Status of every location on one grid, so a red or amber can be cleared quickly and you can see at a glance that the rest are fine.
• Full history. Every alert, every acknowledgement, who responded and how long it took, downloadable for audit or a care review.

See the portal in action: step through an interactive walkthrough, no sign-in needed. Every name and number in it is an example.

Remote monitoring from a phone

For you and your staff. The AIRlert LIVE app puts the same board in your pocket: alerts as they happen, the history behind them, HUB status and battery warnings, and a one tap Responded. Get it on Google Play. On iPhone the portal works in Safari in the meantime.

For everyone else, nothing to install. This is the part people are usually surprised by. The family member, the neighbour, the night carer and the office do not need the app, an account, or even a smartphone:

• An AI voice call reads the alert aloud, so a plain landline is enough. The person can speak a reply, which is transcribed back onto the board.
• SMS reaches any mobile, with no app and no data.
• WhatsApp and Telegram carry the alert with a Responded button and a link to call the location.
• Whoever responds can ask for a summary of recent activity, so the next person to arrive starts from what actually happened rather than a blank page.

Responding opens a single page with no login and no account. Their reply, and how long it took, lands on the board for everyone else in the loop, so two people do not set off at once.

Voice calls, SMS and WhatsApp are free within fair-use limits. Telegram, email and app notifications are unlimited. You add and change recipients yourself in the portal at any time, or ask our UK support team to do it for you.

Staying connected

• Sensors to HUB is our own 433 MHz radio, roughly 300 m line of sight, so it reaches across a ward or through the walls of a house without touching the building's network.
• HUB to cloud is ordinary Wi-Fi. The HUB keeps a local log and reports its own heartbeat, so the portal shows you if a HUB goes quiet rather than leaving you to find out the hard way.
• No internet, still alerting. The wired nurse-call trigger and on-site POCSAG pagers work independently of the cloud, so an outage does not take the alarm with it.
• Multiple HUBs, one account. Several locations report into the same portal, with separate contacts and rules for each.

WhatsApp setup: install on Android or iPhone, then link a device to use WhatsApp Desktop or WhatsApp Web so alerts appear on your computer too.

Order by 2PM and we may be able to offer next day delivery. We use 24 hours service with carriers in most cases so that you can get your order delivered on time.